Shipping Return

To EU

Sweden– PostNord Varubrev First Class– Free shipping and returns (1-2 days)

 

Other countries– PostNord Varubrev First Class– Free shipping (1-3 days)

Internal Shipping

DHL Express– 150 SEK/15EUR (1-3 days)

Tracking

Once your parcel has left our warehouse you will receive an email with a shipping confirmation. In the confirmation email, you will find all relevant information regarding your parcel and how to track it.

Imported duties & customs

Items shipped within the EU are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

 

Non-EU countries may be subject to VAT and customs duties once the package reaches its destination. You will be responsible for payment of such import duties and taxes.

Returns

* Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

You will have the right to return your order within 14 days from the date you receive your items from my silver is gold AB.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

If you need to return the item, send us an email at info@mysilverisgold.com and send your item together with the receipt to:

 

my silver is gold AB
Amanuensvägen 2, 
11416, STOCKHOLM, Sweden.

 

We don’t guarantee that we will receive your returned item. We highly recommend that you use a trackable shipping service. You will be responsible for paying for your own shipping costs for returning your item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.